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When do swimming pool open/close?

Usually properties' owners open swimming pools on June 1st and close them at the end of September. Weather permitting, it is possible to ask the owner to keep the pool open (an additional fee may apply).

Is my security deposit refundable?

All properties require a refundable security deposit to be paid cash (in Euros) at your arrival, unless otherwise mentioned on your confirmation. In most cases the deposit will be refunded, minus any fees for damage, utilities and additional services, before your departure.

When will I receive my travel documentation?

Your voucher(s), and additional travel documents will be sent to you at least 14 days before your trip. The package includes the voucher(s), complete driving directions, and contact information for the key holder of your villa or apartment and/or other suppliers (car company, guide etc.). If you are delayed, call your key holder to inform him/her of your delay and to arrange a new appointment. Otherwise you may find you are unable to get into your villa until the following day. In this case you will have to spend the night at a hotel, at your own expense.

Who do I contact in the event I have a complaint or a problem at the villa/apartment?

Every property offered by Italy in Style has a manager/key holder or a local management company who is accessible to respond to any problem you might have. If the property you rented is not prepared to your satisfaction or there is a problem with any appliance, or if something breaks during your stay, please contact your locally based representative immediately so that the problem can be rectified. If the problem isn't solved, contact Italy in Style and we will do our very best to help.

How do I choose the right villa?

The information provided on our on-line catalogue can help you make a choice. In addition, our expert sales team will provide additional information, ask you about your interests, your tastes, and the type of experiences you're dreaming of, to ensure that the property/ies available will meet your needs.

How far in advance should I plan my trip to Italy?

We recommend you to book as early as you can, especially if you need a large accommodation in art cities (Rome, Venice, Florence).   The most popular villas   and apartments tend to get booked a year in advance.

How do I make a booking?

To make a booking, please contact Italy in Style at (310) 230-5256 . Our Italy specialists will be happy to assist you.